Refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, Although crm solution plays a very vital role in handling customer relations. We provide crm solution that can be maintained solely and with a unique advancement of integration with any of our existing telco platform helping user manage their customer like a pro and checking out their responses like a one to one interactional data.
IVR Interactive Voice Response, our cloud telephony system automates interaction with caller, helping organisations managing their huge call flow in seconds. We have designed our platforms that any one can solely manage their large call volumes with just few clicks at a very low cost with optimum voice quality for a improved customer experience in a managed manner.
Our Virtual receptionist will serve your calls as you require, if one wishes to have it as a no working day or manage calls with a very few calling agents our cloud telephony services will make that work for you, making your customer out of a hassle-free situation.
Color Digital Team have shown first class commitment to developing robust solutions for our complex business needs. Communication has always been prompt, and the turnaround time on issue resolution continues to impress me.!!
I am truly happy with Color Digital Solutions exceptional service. Whenever I had a question they answered it without delay. With extreme professionalism and outstanding customer service, Color Digital team helped us to resolve our problems with extreme diligence.!!